Terms of Service

1. Definitions

• “Buyer” — a user who purchases services through the marketplace.
• “Seller” or “Professional” — a user who offers or provides services through the marketplace.
• “Artist” — a user who submits, releases, or is developed as recording talent, including applicants and signed roster artists.
• “Listener” — any user who browses or streams the public catalog.
• “Order” — a purchase of a service package, together with any selected add-ons.
• “User Content” — any content you upload, submit, or create on the Platform, as defined in Section 9.
• “Recording” and “Composition” — the master sound recording and the underlying musical work, which are separate rights.
• “Capabilities” — the roles a single account may hold at once (Listener, Seller, Artist, applicant, label staff, admin).

2. Who we are and what the Platform is

WAVEKEEP is a single music ecosystem that combines several services under one account:

• A two-sided marketplace connecting Buyers with Professionals for services such as mixing, mastering, production, vocals, arrangement, and musicianship.
• A public music catalog where Listeners can stream released, rights-cleared music, build playlists, like tracks, and follow artists.
• A record label to which artists may submit music, and through which signed artists are developed, released, and accounted to.

WAVEKEEP provides a venue and tools. Except where we expressly act as your label under a separate signed agreement, we are not a party to the contracts formed directly between Buyers and Sellers, we do not perform marketplace services, and we do not guarantee the quality, safety, legality, or outcome of any transaction, service, submission, or piece of User Content.

3. Eligibility and account registration

You must be at least 16 years old (or the age of digital consent in your jurisdiction) and able to form a binding contract. If you use the Platform on behalf of an organization, you represent that you are authorized to bind it, and “you” includes that organization.

• You must provide accurate, current information and keep it up to date.
• You are responsible for safeguarding your credentials and for all activity under your account.
• A single account may hold multiple Capabilities; you may not create multiple accounts to evade suspension, inflate metrics, or misrepresent identity or label status.
• Notify us immediately at support@wavekeep.com of any unauthorized use or security breach.

4. The marketplace

4.1 Orders and the Buyer–Seller contract

Sellers define the scope, price, delivery time, revisions, and requirements of each service package. When a Buyer places and pays for an Order, a direct contract forms between the Buyer and the Seller on those terms. Sellers must deliver the described work; Buyers must promptly provide the materials, files, approvals, and cooperation reasonably needed.

4.2 Seller obligations

• Accurately describe services, turnaround, and revision policies, and honor them.
• Only offer work you are qualified and legally permitted to provide.
• Deliver original work, or work you are licensed to use, free of undisclosed third-party samples or claims.
• Communicate professionally and meet agreed deadlines, or notify Buyers promptly of delays.
• Maintain a valid, accurate payout account and comply with the payment provider’s requirements.

4.3 Buyer obligations

• Provide lawful materials you have the rights to use, and clear, timely instructions and feedback.
• Pay agreed amounts and not solicit Sellers to transact off-platform to avoid fees or protections.
• Not request work that is unlawful, infringing, or that violates these Terms.

4.4 Ownership of deliverables

Ownership of, and any license to, deliverables, stems, Recordings, or Compositions is a matter between the Buyer and Seller. We strongly recommend the parties agree in writing—before work begins—on who owns the resulting work, what rights are granted, and any credit, royalty, or publishing terms. WAVEKEEP is not responsible for resolving ownership disputes beyond the limited mediation described in Section 6.

5. Payments, fees, taxes, and payouts

Payments are processed by our third-party payment provider, Stripe. By transacting you also agree to the payment provider’s terms, and you authorize us and the provider to charge your selected payment method. All monetary amounts are calculated in the smallest currency unit (e.g. cents) and shown inclusive of any WAVEKEEP service fee disclosed at checkout.

• Service fees and commission. WAVEKEEP may charge Buyers and/or Sellers a service fee or commission on transactions. Applicable fees are disclosed before you commit.
• Seller subscriptions. Paid seller plans are described in Section 7.
• Payouts. Seller and artist payouts are made to a connected payout account, net of fees, refunds, chargebacks, and any recoupable amounts, and may be held pending fraud, dispute, or compliance review.
• Currency and errors. We may correct pricing or payout errors and reverse mistaken transactions. Bank or currency-conversion charges are your responsibility.
• Taxes. You are responsible for taxes on your own income and transactions, and for any tax information or forms we are required to collect. We are responsible only for taxes on our own net income.

6. Cancellations, refunds, and dispute resolution

Because marketplace services are custom work, refund eligibility depends on the Order stage and the Seller’s stated policy. Buyers and Sellers should first try to resolve issues directly through Platform messaging. If they cannot, WAVEKEEPmay, at its sole discretion, review the Order and mediate an outcome—including releasing, splitting, refunding, or withholding funds—based on the evidence available. Our determination is final as between you and us but does not limit any rights you may have directly against the other party. Chargebacks filed without first using this process may result in account restrictions.

7. Seller subscriptions and auto-renewal

Some features are available through paid seller plans. Unless stated otherwise, subscriptions bill in advance on a recurring basis and automatically renew at the then-current rate until cancelled. You may cancel from your billing settings before the next renewal date to avoid the next charge; cancellation takes effect at the end of the current billing period. Except where required by law, subscription fees are non-refundable and we do not provide prorated refunds for partial periods. We may change plan features or pricing on prospective notice.

8. Submissions to the label

You may submit music to WAVEKEEP’s A&R team. Submitting:

• does not obligate us to review, sign, release, promote, or pay you;
• does not transfer or grant any ownership in your Recordings or Compositions beyond the limited operational license in Section 9; and
• is treated as non-confidential—do not send us ideas or materials you expect us to keep secret.

You represent that you own or control all rights needed to submit the material and that it does not infringe any third party’s rights. Any signing, development, distribution, or release relationship—and any royalties, recoupment, or advances—is governed solely by a separate written agreement signed by both parties, which controls over these Terms for that relationship.

9. Your content and the licenses you grant

“User Content” means anything you upload, submit, or create on the Platform— audio, Recordings, Compositions, artwork, profile and portfolio material, credits, metadata, reviews, ratings, and messages. You retain all ownership of your User Content.

You grant WAVEKEEPa worldwide, non-exclusive, royalty-free, sublicensable (to our hosting, storage, and processing providers) license to host, store, back up, reproduce, encode, adapt (for formatting, waveforms, and previews), and publicly display your User Content, and—onlyfor content you designate as public and that is rights-cleared—to publicly perform and stream it, in each case solely to operate, secure, support, and promote the Platform. This license ends when you delete the content or your account, except for (a) content that other users have re-shared, saved to libraries or playlists, or otherwise retained; (b) residual copies in routine backups; and (c) records we must keep to comply with law or resolve disputes.

You are solely responsible for your User Content and represent and warrant that you own or have all rights, licenses, consents, and permissions needed to post it and to grant these licenses, and that it does not violate any law or third-party right. We may, but are not obligated to, review, moderate, or remove User Content.

10. Feedback

If you send us suggestions, ideas, or feedback about the Platform, you grant WAVEKEEP a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate it without restriction or compensation.

11. Streaming, catalog, and playback rights

Only music that is released and marked rights-cleared is exposed for public streaming. Demonstration audio in the catalog may be royalty-free or licensed sample material. Streaming is provided for personal, non-commercial listening. You may not download, copy, redistribute, publicly perform, or create derivative works from catalog audio except as the Platform expressly permits or as separately licensed.

12. Reviews, ratings, and public profiles

Reviews and ratings must reflect a genuine, first-hand experience and may not be incentivized, fabricated, or manipulated. Public profiles, artist pages, and credits you make public are visible to anyone. We may display, rank, and aggregate this information, and remove content that violates these Terms.

13. Messaging and communications

The Platform includes messaging for coordinating Orders and projects. Do not use it for spam, harassment, or to move transactions off-platform to evade fees or protections. We may access messages as needed to operate the Platform, provide support, enforce these Terms, or comply with law, consistent with our Privacy Policy. By providing your contact details you consent to receive service and transactional communications; you can manage marketing preferences as described in the Privacy Policy.

14. Acceptable use

You agree not to:

• upload or offer content you do not have the rights to, or that infringes intellectual property;
• post unlawful, fraudulent, deceptive, defamatory, harassing, hateful, or sexually exploitative material;
• circumvent fees, manipulate reviews, metrics, search, or recommendations, or misrepresent an artist’s label status;
• scrape, crawl, reverse-engineer, decompile, or overload the Platform, or bypass access controls, rate limits, or row-level security;
• upload malware or attempt to access data, accounts, or systems that are not yours;
• use the Platform to launder money, evade sanctions, or finance illegal activity; or
• infringe the privacy or publicity rights of others, including uploading someone’s voice or likeness without consent.

15. Intellectual property and copyright takedowns

The Platform—including its software, design, text, graphics, and the WAVEKEEPbrand—is owned by WAVEKEEP and its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Platform for its intended purpose, subject to these Terms. All rights not expressly granted are reserved.

We respect intellectual-property rights and respond to valid notices of alleged infringement. Our full notice-and-counter-notice procedure, required notice contents, and designated agent are set out in our Copyright & DMCA Policy. In short, send notices to copyright@wavekeep.com; we may remove infringing content, notify the affected user, and terminate repeat infringers, and affected users may submit counter-notifications where the law permits.

16. Third-party services and links

The Platform relies on third-party services (for example, payment processing, hosting, storage, and distribution) and may link to third-party sites. We are not responsible for third-party services or content, and your use of them is governed by their own terms and privacy policies.

17. Suspension, restriction, and termination

You may stop using the Platform and delete your account at any time. We may suspend, restrict, or terminate your access—including barring a suspended or banned account—if you breach these Terms, create risk or legal exposure for us or others, or where required by law. We will provide notice where practical, but may act immediately for serious violations. On termination, your right to use the Platform ceases; Orders in progress may be handled at our discretion; and provisions that by their nature should survive (including Sections 5–6, 9–10, 15, and 18–25) survive.

18. Disclaimers

The Platform is provided “as is” and “as available.” To the fullest extent permitted by law, WAVEKEEP disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Platform will be uninterrupted, secure, or error-free, that defects will be corrected, or that any Seller, Buyer, submission, or transaction will meet your expectations. We are not responsible for the acts or omissions of Buyers, Sellers, or other users.

19. Limitation of liability

To the fullest extent permitted by law, WAVEKEEP and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Platform, whether based in contract, tort, or otherwise, even if advised of the possibility. Our aggregate liability for all claims arising out of or relating to the Platform will not exceed the greater of (a) the total fees you paid to WAVEKEEP in the three (3) months before the event giving rise to the claim, or (b) US $100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

20. Indemnification

You will indemnify, defend, and hold harmless WAVEKEEP and its affiliates and their personnel from and against any claims, liabilities, damages, losses, and reasonable expenses (including legal fees) arising out of or related to your User Content, your use of the Platform, your breach of these Terms, or your violation of any law or third-party right.

21. Governing law and jurisdiction

These Terms are governed by the laws of [State/Country], without regard to conflict-of-laws rules. Subject to any mandatory local consumer-protection law and to the arbitration provision in Section 22 (if adopted), the state and federal courts located in [Jurisdiction] will have exclusive jurisdiction over disputes, and you consent to that jurisdiction and venue. Nothing in these Terms limits non-waivable rights you have under the law of your place of residence.

22. Dispute resolution; arbitration; class-action waiver

Optional clause.This Section is a template arbitration and class-action-waiver provision. Whether it is enforceable—and how it must read—depends on your operating jurisdictions and consumer-protection law. Adopt, adapt, or remove it only after review by qualified legal counsel. If you do not wish to require arbitration, delete this Section 22 and rely on Section 21.

Please read this Section carefully. It affects your legal rights, including your right to bring a lawsuit in court and to have disputes heard by a jury or as part of a class.

22.1 Informal resolution first

Before starting an arbitration, you and WAVEKEEP agree to try to resolve the dispute informally for at least 30 days after written notice describing the dispute and the relief sought, sent to legal@wavekeep.com (for you) or to your account email (for us).

22.2 Agreement to arbitrate

If the dispute is not resolved, you and WAVEKEEP agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will be resolved by final and binding individual arbitration administered by [arbitration provider] under its then-current [applicable rules], rather than in court, except as stated below. The arbitrator has exclusive authority to resolve threshold questions about the scope or enforceability of this arbitration agreement, except that a court decides questions about the class-action waiver in Section 22.4. Judgment on the award may be entered in any court of competent jurisdiction.

22.3 Exceptions

Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in court to protect its intellectual property or to stop unauthorized access to the Platform.

22.4 Class-action and jury-trial waiver

To the fullest extent permitted by law, disputes will be arbitrated only on an individual basis. You and WAVEKEEP waive any right to a jury trial and agree not to participate in a class, collective, consolidated, or representative action. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and heard in court under Section 21.

22.5 Opt-out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@wavekeep.com with your name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

22.6 Costs and location

The allocation of arbitration fees is governed by the administrator’s rules and applicable law; where required, WAVEKEEP will pay fees for consumer claims. Arbitration will take place in [Jurisdiction] or, at your election where permitted, by telephone, video, or written submissions. This Section survives termination of your account and these Terms.

23. General terms

• Entire agreement. These Terms and the documents they reference are the entire agreement between you and WAVEKEEP regarding the Platform and supersede prior agreements on that subject.
• Severability. If any provision is unenforceable, the rest remains in effect and the provision is modified to the minimum extent necessary.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Relationship. No agency, partnership, joint venture, or employment relationship is created by these Terms.
• Notices. We may provide notices by email, through the Platform, or by posting. Legal notices to us should go to legal@wavekeep.com.
• Export and sanctions. You represent that you are not located in, or a national of, an embargoed country, and are not on any restricted-party list.

24. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the effective date above and provide reasonable notice (for example, by email or an in-Platform notice). Your continued use of the Platform after changes take effect constitutes acceptance of the revised Terms. If you do not agree, stop using the Platform and close your account.

25. Contact

Questions about these Terms? Email legal@wavekeep.com (legal) or support@wavekeep.com (support), or write to WAVEKEEP, [Company mailing address].

This document is a detailed starting template tailored to WAVEKEEP’s features. It is not legal advice. Complete the bracketed items ([legal entity], [jurisdiction], [address], and any arbitration terms) and have it reviewed by qualified legal counsel in your operating jurisdictions before you rely on it.